Service Under Maintenance
About This Site
The POLi system status and any important announcements can be found below
POLi UAT3 Test Environment
Operational
POLi Payments Transaction Processing
Operational
POLi Console
Operational
Banking Vectors
Under Maintenance
ANZ
Operational
ASB
Operational
BNZ
Operational
Kiwibank
Under Maintenance
The Co-operative Bank
Operational
TSB Bank
Operational
Westpac
Operational
SBS Bank
Operational
Open Banking Integrations
Operational
Westpac NZ
Operational
ASB (Pay by ASB Mobile App)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cancelled: POLi Scheduled Maintenance Jan 30, 2026 23:00 - Jan 31, 2026 01:00 NZDT
Update -
The scheduled maintenance has been cancelled and will be rescheduled at a later date with appropriate notice.
Jan 27, 2026 - 16:19 NZDT
Jan 27, 2026 - 16:19 NZDT
Scheduled -
To maintain high service standards and ensure continued performance, we will be performing essential network maintenance on the POLi platform. To do this, we need to temporarily take the platform offline. This work aligns with our ongoing commitment to keep POLi reliable and performing at its best for our Merchants and Customers.
When: Friday, 30 January 2026 from 11.00pm to Saturday, 31 January 1:00am 2026
How long: 2 hours
Impact:
All Merchants: The POLi Service including POLi Console Reporting will be unavailable during the maintenance window. All POLi Customers: Customers will not be able to make POLi payments during this time.
Information / Data:
• Merchants do not need to do anything – the platform will be automatically taken offline and brought online. Customers will simply start initiating POLi transactions when the POLi service has been restored.
• There will be no changes to existing functions when the platform is brought back online.
• You may wish to let your customers know that POLi won’t be available during the maintenance window - for example, via a banner on your website checkout.
• Every effort will be made to reduce the duration of the maintenance window. Should this eventuate a resumption of the POLi Service may happen sooner than the scheduled end time for the outage.
Next Steps:
• To keep up to date with the scheduled maintenance (and all POLi platform notices), please subscribe to our Statuspage here: https://status.polipay.co.nz/
• For support or questions, contact: support@polipayments.com
Jan 14, 2026 - 16:45 NZDT
When: Friday, 30 January 2026 from 11.00pm to Saturday, 31 January 1:00am 2026
How long: 2 hours
Impact:
All Merchants: The POLi Service including POLi Console Reporting will be unavailable during the maintenance window. All POLi Customers: Customers will not be able to make POLi payments during this time.
Information / Data:
• Merchants do not need to do anything – the platform will be automatically taken offline and brought online. Customers will simply start initiating POLi transactions when the POLi service has been restored.
• There will be no changes to existing functions when the platform is brought back online.
• You may wish to let your customers know that POLi won’t be available during the maintenance window - for example, via a banner on your website checkout.
• Every effort will be made to reduce the duration of the maintenance window. Should this eventuate a resumption of the POLi Service may happen sooner than the scheduled end time for the outage.
Next Steps:
• To keep up to date with the scheduled maintenance (and all POLi platform notices), please subscribe to our Statuspage here: https://status.polipay.co.nz/
• For support or questions, contact: support@polipayments.com
Jan 14, 2026 - 16:45 NZDT