Identified - Following Jetstar’s upgrade to BNZ’s Open Banking APIs, some customers experienced an error on Jetstar’s website after completing the payment process. As a result, a number of affected customers made multiple payments for the same Jetstar booking or may have made a single payment and not received a booking confirmation.
Jetstar customers are advised that POLi and Jetstar are aware of the issue. The root cause has been identified, and the issue has now been resolved. Jetstar are identifying impacted customers and making the appropriate action – issuing itineraries and / or issuing refunds.
Jetstar customers who believe they may have been impacted are requested to submit a POLi Support Request via email to support@polipayments.com, including the relevant POLi transaction ID(s) (format: 9965xxxxxxxx). Please ensure your contact phone number and email address are included with the request.
We confirm that the multiple POLi transaction issue was confined exclusively to BNZ Jetstar customers between 20 April 2026 and midday on 28 April 2026. All other POLi payments for New Zealand merchants using other New Zealand banks were not affected and have continued to operate normally.
We apologise for any inconvenience caused by this incident.
Apr 29, 2026 - 14:10 NZST
Jetstar customers are advised that POLi and Jetstar are aware of the issue. The root cause has been identified, and the issue has now been resolved. Jetstar are identifying impacted customers and making the appropriate action – issuing itineraries and / or issuing refunds.
Jetstar customers who believe they may have been impacted are requested to submit a POLi Support Request via email to support@polipayments.com, including the relevant POLi transaction ID(s) (format: 9965xxxxxxxx). Please ensure your contact phone number and email address are included with the request.
We confirm that the multiple POLi transaction issue was confined exclusively to BNZ Jetstar customers between 20 April 2026 and midday on 28 April 2026. All other POLi payments for New Zealand merchants using other New Zealand banks were not affected and have continued to operate normally.
We apologise for any inconvenience caused by this incident.
Apr 29, 2026 - 14:10 NZST
About This Site
The POLi system status and any important announcements can be found below
POLi UAT3 Test Environment
Operational
POLi Payments Transaction Processing
Operational
POLi Console
Operational
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Operational
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Operational
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Operational
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Open Banking Integrations
Operational
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Degraded Performance
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Scheduled Maintenance
Scheduled industry-wide maintenance to payments infrastructure - the POLi system will remain online May 9, 2026 23:30 - May 10, 2026 17:00 NZST
Scheduled industry-wide maintenance to the payments infrastructure will result in delays to payments made to and from other banks between 11:30pm (NZT) on Saturday, 9 May and 5:00pm (NZT) on Sunday, 10 May.
During this period, POLi services will remain fully available. However, for interbank payments, merchants will not receive funds in their bank accounts until after 5:00pm (NZT) on Sunday.
Posted on Apr 29, 2026 - 14:04 NZST
During this period, POLi services will remain fully available. However, for interbank payments, merchants will not receive funds in their bank accounts until after 5:00pm (NZT) on Sunday.
Posted on Apr 29, 2026 - 14:04 NZST