Identified - We are aware of an issue where some customers attempting to make a payment using Westpac Open Banking may receive the error: "We couldn't find any eligible accounts for this request."
Westpac has advised that one of the primary reasons for this error is that the customer is a business customer using a commercial login through the consumer online banking channel. This is a legacy configuration that is no longer supported and is currently being remediated by Westpac.
Customers do not need to wait for this remediation to occur automatically. If affected, they can contact Westpac directly to have their banking access reviewed and potentially updated sooner. Westpac has advised that its frontline support teams are trained to assist with Open Banking payment enquiries, including identifying and resolving issues related to commercial logins being used on the consumer banking platform.
If your customers encounter this error, we recommend in the first instance contacting Westpac and requesting that they check whether their online banking access is configured under this legacy commercial login arrangement. If it is a non-business account not appearing (such as Everyday or Savings), your customers can also contact Westpac.
Jul 14, 2026 - 15:20 NZST
Westpac has advised that one of the primary reasons for this error is that the customer is a business customer using a commercial login through the consumer online banking channel. This is a legacy configuration that is no longer supported and is currently being remediated by Westpac.
Customers do not need to wait for this remediation to occur automatically. If affected, they can contact Westpac directly to have their banking access reviewed and potentially updated sooner. Westpac has advised that its frontline support teams are trained to assist with Open Banking payment enquiries, including identifying and resolving issues related to commercial logins being used on the consumer banking platform.
If your customers encounter this error, we recommend in the first instance contacting Westpac and requesting that they check whether their online banking access is configured under this legacy commercial login arrangement. If it is a non-business account not appearing (such as Everyday or Savings), your customers can also contact Westpac.
Jul 14, 2026 - 15:20 NZST
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Planned Maintenance: Westpac Open Banking APIs Nov 8, 2026 02:00-04:00 NZDT
Westpac will be performing planned maintenance that will affect Westpac One services.
This maintenance is essential to ensure the continued reliability and security of our services.
Impact Description: During the maintenance window, Westpac One services will be unavailable for circa 2 hours.
Maintenance Start: Sunday 8th November 2026 02:00am
Maintenance End: Sunday 8th November 2026 04:00am
No action is required from merchants. Westpac payment options will be automatically re-enabled once maintenance is complete.
Posted on Oct 23, 2026 - 18:05 NZDT
This maintenance is essential to ensure the continued reliability and security of our services.
Impact Description: During the maintenance window, Westpac One services will be unavailable for circa 2 hours.
Maintenance Start: Sunday 8th November 2026 02:00am
Maintenance End: Sunday 8th November 2026 04:00am
No action is required from merchants. Westpac payment options will be automatically re-enabled once maintenance is complete.
Posted on Oct 23, 2026 - 18:05 NZDT