RESOLVED: Investigating potential AWS outage affecting POLi

Incident Report for POLi Payments

Resolved

We received a fix from CrowdStrike at 1am NZT Saturday 20th July which was swiftly applied to the POLi environment.
Posted Jul 20, 2024 - 02:48 NZST

Update

We received a fix from CrowdStrike at 1am NZT Saturday 20th July which was swiftly applied to the POLi environment.
Posted Jul 20, 2024 - 02:47 NZST

Update

We are continuing to work on progressing remediation steps.
Posted Jul 20, 2024 - 01:30 NZST

Update

We are continuing to work on progressing remediation steps.
Posted Jul 19, 2024 - 20:44 NZST

Identified

Known major IT outage affecting banks, airlines, media outlets across the world. Outage ongoing. Further updates will be posted here.
Posted Jul 19, 2024 - 18:22 NZST

Investigating

We are currently investigating this issue.
Posted Jul 19, 2024 - 17:34 NZST
This incident affected: POLi Payments Transaction Processing and POLi Console.
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